WEEKDAY HOURS

Mon – Thurs 6.30am to 4pm
Friday 6.30am to 4.30pm

WEEKEND HOURS

Saturday 8.00am to 4.30pm
Sunday 8.30am to 4.00pm

ZARBO BOARDROOM

A place to hold your next meeting? book here

WEEKDAY HOURS

Mon – Thurs 6.30am to 4pm
Friday 6.30am to 4.30pm

WEEKEND HOURS

Saturday 8.00am to 4.30pm
Sunday 8.30am to 4.00pm

ZARBO BOARDROOM

A place to hold your next meeting? book here

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Terms and Conditions

Our Delivery Policy

  • Delivery Address: All orders require a physical address. We are unable to deliver to Post Office Box Numbers.
  • Quick delivery: We endeavour to dispatch all orders on the same day, or the next business day, following receipt of the order.
  • Freight Charges: All freight prices are per address, per carton. Orders that require delivery to different addresses, or more than one carton incur multiple delivery charges.
  • Delivery Method and Labelling: Your selections will be delivered to your door via Courier or if it is urgent via the Zarbo beetle.
  • If no one is home and you have not requested any Special Delivery Instructions at the time you made the order, the courier will leave a card with contact details so you can arrange a suitable alternative delivery time. 
  • Delivery Times: We aim to deliver within the following schedule. 

    Auckland Metropolitan

    1 working days

    North Island

    1-2 working days

    South Island

    1-2 working days

    Rural Deliveries may take a day or two extra, depending on the exact location. 
     
    Same day delivery for Auckland metropolitan area is available, telephone or email us for prices. This also applies to overnight service throughout the North Island, and major cities and towns in theSouth Island.

  • Overseas Orders: For overseas residents wishing to purchase goods for friends or family living inNew Zealand, proceed with shopping in the normal fashion.  Zarbo will gladly deliver to all parts of the world, where possible. Orders are by quotation only; please contact us (barnaby@zarbo.co.nz) with a description of the goods you wish to purchase and we will provide an estimate of the total cost including delivery charges. 
  • Delivery Insurance: All goods are insured until a signature is obtained at delivery. If, within the Special Delivery Instructions, you request for your order to be left in a specific location in your home (in your absence), this gives permission for the courier to leave the delivery without a signature.

  • Courier problems: Courier problems should be notified within 24 hours of delivery, by email or phone. We will replace or credit any transit breakage. We will always keep you informed. Courier return goods by Now Couriers to: Zarbo, 24 Morrow Street, Auckland. Please ensure all items are returned in the original condition, with the original packaging, within seven days of delivery. Please remember to include your details.

 

Returns Policy

                   
  • If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.

 

No tolerance policy regarding Fraud

  • We will report credit card fraud to the relevant authorities of any attempted fraudulent order.  Credit Card fraud in particular is a crime that is being committed daily over the internet.

 

Overseas Orders

 

  • We accept overseas orders.
  • For overseas residents wishing to purchase goods for friends or family living in New Zealand, proceed with shopping in the normal fashion.  Zarbo will gladly deliver to all parts of the world, where possible. Orders are by quotation only; please contact us (barnaby@zarbo.co.nz) with a description of the goods you wish to purchase and we will provide an estimate of the total cost including delivery charges

 

Privacy Statement

  • Secure Details: Internet Ordering and Security is of utmost concern to us. We will ensure your credit card details and personal information are safe via the online DPS secure website. We will never sell, trade or give your personal information that you supply to us to anyone - at all!!
  • Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available. Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.
  • Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, please feel free to fax, email or post your order to us.
  • Secure Account: We use every means available to protect your sensitive information - that's why when you initially order from us, you will need to register as a customer by opening an account.